Privacy Policy

1. Introduction

Oasis Wellness Retreat (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at oasiswellnessretreat.ca and use our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and mailing address when you contact us, book an appointment, or submit a form on our website.
• Health information: details about your health history, current conditions, and treatment goals that you provide during intake or consultation. This information is collected solely to deliver safe and effective care.
• Booking information: appointment dates, times, services requested, and payment details processed through our booking system.
• Website usage data: pages visited, browser type, device information, and referring URLs collected automatically through cookies and analytics tools.

3. How We Use Your Information

• To schedule and manage your appointments
• To provide safe, personalized treatments
• To communicate with you about your bookings, inquiries, or follow-up care
• To process payments
• To send occasional updates or promotions, only if you have opted in
• To improve our website, services, and client experience

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Health information is stored securely and is only accessible to the therapists and staff directly involved in your care. Payment information is processed through secure, PCI-compliant third-party providers and is not stored on our servers.

5. Third-Party Services

We use trusted third-party services to operate our business, including our online booking system (Jane App), contact form processing (Web3Forms), and website hosting. These services may process your information in accordance with their own privacy policies. We do not sell, trade, or rent your personal information to third parties.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

7. Your Rights

Under Canadian privacy legislation (including PIPEDA), you have the right to access, correct, or request deletion of your personal information held by us. To make a request, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: